Corrections
We get things wrong. What matters is what happens next, and a silent edit is not a correction - it is a cover-up with better formatting.
How we handle it
- Errors of fact are corrected in the story, and a dated note at the foot records what was wrong and what it now says.
- Material errors - ones that change what a reader would conclude - additionally carry a note at the top of the story.
- Typos and broken links are fixed without a note. We are not going to clutter the record with punctuation.
- Retractions. If a story should not have run, it stays up, clearly marked as retracted, with an explanation. Deleting it would remove the evidence that we published it.
Asking for one
Write to [email protected] with the story, the specific claim, and what the correct position is. Sourced requests get handled fastest, and that applies to vendors as much as to readers - if we have misreported your status page or your timeline, send us the record and we will fix it.
Disagreeing with a story's framing is not the same as identifying an error of fact. We will read those too, and we will say so publicly when a reasonable challenge changes our view.